Bill Eddy is a lawyer, therapist and mediator in San Diego, California. He is the President of the High Conflict Institute, which provides training to professionals worldwide on the subject of managing high-conflict personalities and high-conflict disputes. He has presented in over 30 states, several provinces in Canada, England, France, Sweden, Austria, Australia and New Zealand. Mr. Eddy is the author of several books, including:  High Conflict People in Legal Disputes; BIFF: Quick Responses to High-Conflict People and It’s All Your Fault at Work: Managing Narcissists and Other High-Conflict People. He teaches Psychology of Conflict Communication at the Straus Institute for Dispute Resolution at the Pepperdine University School of Law.