The most essential skill to master is the ability to engage individuals from different generations in healthy conflict conversations with courage, commitment and trust.
Conflict is inevitable within organizations. We all have unique experiences and perspectives on life that color how we interpret situations – and dictate our subconscious, automatic reactions to situations that trigger us.
Want to become a more powerful, influential and effective leader? Our brains’ knee-jerk emotional reactions are the main contributors to conflicts that impact employee performance – and therefore, business performance.